Refund and Cancellation Policy

Customers can request cancellation by emailing support with the order ID and registered email address.

For live consultations, cancellation requests made at least 24 hours before the scheduled slot are eligible for review for a full refund. Requests made less than 24 hours before the scheduled slot may be declined or partially refunded depending on consultant preparation and availability.

Refunds may be approved for duplicate payments, failed service delivery, merchant-side cancellation, or eligible cancellation requests made before service work begins.

Refunds may be declined after a live consultation is completed, after a report or reading has been delivered, or when incorrect intake details were provided by the customer and work has already started.

Approved refunds are initiated through the payment processor and are normally credited to the original payment method within 5 to 7 business days after initiation. Bank or payment-provider timelines may vary.

If a refund cannot be completed to the original payment method, we may contact the customer for an alternate compliant resolution.

Email riteshghorpade.astro@gmail.com with your order ID, registered email address, payment reference if available, and reason for cancellation or refund.

We may ask for additional details to verify the request and map it to the correct order.